Purchase Avaya : 74970X Exam Materials and then pass exam easily
Updated: Aug 26, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 65-70 |
| Available Languages: | English |
| Related Certifications: | ACSS – Avaya Oceana Solution Support Certification 74950X Avaya Oceana® Solution Integration Exam |
| Passing Score: | 70% |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Support and Troubleshooting | - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections |
| Topic 2: Avaya Oceana Solution Overview | - Architecture and Core Components - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows |
| Topic 3: Interaction Management | - Interaction Logging and Tracing - Inter-component Interaction Routing - WorkRequestIds, Context and Contact Identifiers |
| Topic 4: Component Support Operations | - Unified Agent Controller (UAC) Support - Orchestration and Resource Controllers (ORC) - Call Server Connector (CSC) Support |
Avaya Oceana® Solution Support Sample Questions:
Question 1
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
A. ED sends a resource request to WA with chat attributes for a suitable agent.
B. ED sends a "create new contact" request to OCP snap-in.
C. ED sends a resource request to CS with chat attributes for a suitable agent.
D. ED workflow requests chat attributes for the Context Id from C Store.
E. ED sends a resource request to WA and invites the agent to a chat room.
Question 2
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?
A. CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
B. CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
C. CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
Question 3
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
A. Web Browser
B. SERVICE MAP
C. POSTMAN
D. CS TOOL
Question 4
Which statement correctly describes the Avaya Oceana Monitor?
A. It provides a single location to view the status of the UCM Oceana component.
B. It provides a single location to view the status of the UAC Oceana component.
C. It provides a single location to view the status of Cluster1 components.
D. It provides a single location to view the status of each supported Oceana component.
Question 5
A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
A. Under Filters, choose the level, and then select Add Filter Error.
B. Set the login level to FINE to see error messages.
C. By default all the errors are highlighted in Kibana.
D. Add a custom filter type error, and then add this filter in selection criteria.
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: D | Question 5 Answer: D |
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