Purchase EXIN : ITILFNDv4 Exam Materials and then pass exam easily
Updated: Sep 05, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Price: | $385 USD |
| Exam Format: | List selection, Closed-book, Single answer, Multiple-choice |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Available Languages: | Dutch, English, Norwegian, Polish, German, Italian, Portuguese, Spanish, Japanese, Finnish, French, Chinese, Danish |
| Exam Duration: | 60 (75 for non-native language speakers) |
| Recommended Training: | EXIN Accredited Training Providers Official ITIL 4 Foundation Study Material |
| Exam Registration: | PeopleCert EXIN Official Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior IT experience required |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Practices | 30% | - Technical management practices
|
| Key Concepts of Service Management | 15% | - Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders |
| ITIL Service Value System | 20% | - Purpose and components - Governance - Service value chain
|
| ITIL Guiding Principles | 15% | - Optimize and automate - Start where you are - Collaborate and promote visibility - Focus on value - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically |
| Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which practice is responsible for moving new or changed components to live or other environments?
A. Release management
B. Deployment management
C. Change enablement
D. Supplier management
Question 2
Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
A. 2 and 3
B. 1 and 2
C. 1 and 4
D. 3 and 4
Question 3
Which statement about a 'continual improvement register (CIR)' is TRUE?
A. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
B. Used to help plan changes, assist in communication, avoid conflicts, and assign resources
C. Used to select the right method, model or technique for identifying improvements
D. Used to track and manage improvement ideas from identification through to final action
Question 4
In which situation will incident management USUALLY use a separate process?
A. Where no target resolution time exists
B. Where the cause must be diagnosed
C. For low impact incidents
D. For information security incidents
Question 5
Which guiding principle discourages 'silo activity'?
A. Focus on value
B. Start where you are
C. Keep it simple and practical
D. Collaborate and promote visibility
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
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