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Last Updated: Sep 22, 2026
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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Content Management | - Content Creation and Maintenance
|
| Topic 2: Queue and Process Management | - Operational Administration
|
| Topic 3: Knowledge Foundation Administration | - Knowledge Foundation Setup
|
| Topic 4: Search and User Experience | - Search Configuration
|
| Topic 5: Reporting and Analytics | - Knowledge Reporting
|
| Topic 6: Knowledge Advanced Administration | - Knowledge Advanced Configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + T
- B. Ctrl + A
- C. Ctrl + N
- D. Ctrl + O
Correct Answer: D 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)
- A. the total number of times the search has been made with the search string containing the title of the document
- B. the number of times documents were clicked on as a result after a particular answer
- C. the number of times the "Is this answer helpful?" option has been selected as "Yes"
- D. the number of cases linked to the top answer
- E. the total number of times documents were clicked on
Correct Answer: B,C,E 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Which two statements are true about Knowledge Advanced views? (Choose two.)
- A. View cannot be renamed or deleted but only modified.
- B. Views do not depend on the number and purpose of the interface that your organization uses.
- C. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
- D. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
- E. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
Correct Answer: D,E 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Which three tasks should you perform after deploying custom objects? (Choose three.)
- A. creating a workspace
- B. creating system attributes
- C. creating standard reports
- D. editing a user's profile to grant permissions to use the custom object workspace
- E. defining relationships with other custom objects or standard objects
- F. adding the workspace to a user's navigation set
Correct Answer: A,D,F 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Which two queues have manual pull policy? (Choose two.)
- A. Manual
- B. Last In First Out (LIFO)
- C. Round Robin (All)
- D. Round Robin (Logged in)
- E. Standard
Correct Answer: D,E 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
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