Updated: Sep 01, 2026
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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Customer Relationship Management 11g Sales Essentials |
| Exam Number: | 1Z0-456 |
| Available Languages: | English |
| Certificate Validity Period: | Oracle certifications of this generation typically do not expire |
| Related Certifications: | Oracle Sales Cloud Certifications Oracle Fusion Customer Relationship Management Certifications |
| Exam Format: | Multiple Response, Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 64% |
| Real Exam Qty: | 55-60 |
| Exam Price: | USD $245 |
| Sample Questions: | Oracle 1Z1-456 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE test centers or online proctored exam |
| Pre Condition: | Recommended knowledge of CRM concepts and basic understanding of Oracle Fusion applications |
| Official Syllabus URL: | https://education.oracle.com/ |
| Section | Objectives |
|---|---|
| Sales Forecasting and Reporting | - Reports and analytics
|
| Oracle Fusion CRM Fundamentals | - Navigation and user interface
|
| Accounts and Contacts Management | - Data quality and duplication management
|
| Application Administration and Setup | - System configuration
|
| Sales Process Management | - Opportunity management
|
Question 1
Identify three correct statements regarding lookups and lookup values.
A. Lookups can be restricted to a specific module during lookup setup.
B. Standard lookups can be defined in any of the Standard, Common, or Set Enabled views.
C. Lookups can be configured with dynamic lists of values using tables.
D. Lookup values ran be configured with effective date and expiration date to enable/disable.
E. In order for lookup changes to appear in the UI, the user must log out and log in again.
Question 2
A company has implemented Oracle Fusion Lead Management. The sales manager in the company has asked the sales team to qualify leads for further follow ups with customers/prospects.
What are the three parameters that determine lead qualification?
A. approved budget
B. lead owner assigned
C. definite purchase timeline
D. ratings
E. Identified decision maker
Question 3
The territory administrator has defined a territory in the following manner:
1.Account Type = Named
2.Customer size = Medium
3.Geography = US West
Identify the valid entity based on the preceding territory definition.
A. Any prospect who is named, or whose customer size Is medium, or is in the US West zone
B. Any customer who is named, or whose customer size is medium, or is in the US West zone
C. Any customer who is a Named Account of a medium size organization in the US West zone
D. Any customer with a medium size organization in the US West zone
E. Any customer who is defined as a Named Account in Fusion Customer Center.
Question 4
In the Oracle Fusion Territory Management application, dimension parameters are used to refine the definition of each dimension so that it meets business requirements. Which two dimensions use parameters to control the number of visible levels in the Dimensional Hierarchy?
A. Product
B. Customer Size
C. Time
D. Industry
E. Account Type
Question 5
Which three options qualify as Master Geographical elements, while defining Geography dimension and building a Territory Zone Hierarchy?
A. Western USA
B. France
C. Japan
D. London
E. Eastern Europe
F. Middle East Africa
Solutions:
| Question 1 Answer: B,C,E | Question 2 Answer: A,C,D | Question 3 Answer: C | Question 4 Answer: A,C | Question 5 Answer: A,B,C |
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