Purchase Huawei : H21-287_V1.0 Exam Materials and then pass exam easily
Updated: Jul 04, 2026
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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?
A) The time of day the agent works.
B) The operating system of the agent's computer.
C) The brand of the agent's headset.
D) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
2. In AICC reporting, what is the "longest wait time" metric?
A) The average time agents spend in after-call work.
B) The duration of the longest call handled by an agent.
C) The time it takes for the system to boot up.
D) The maximum time a caller spent in queue before being answered or abandoning.
3. Which SIP response code indicates a successful call redirect?
A) 302 Moved Temporarily
B) 404 Not Found
C) 486 Busy Here
D) 200 OK
4. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
A) To replace the existing ACD immediately.
B) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
C) To act as the new CTI server.
D) To convert analog agent phones to IP phones.
5. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?
A) Initial capital expenditure (CapEx) for hardware and software licenses.
B) Ongoing operational expenditure (OpEx) for subscription fees.
C) Costs for agent training.
D) Costs for customizing the UAP.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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