Updated: Jun 15, 2026
No. of Questions: 36 Questions & Answers with Testing Engine
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1. Which statement is true about HP Care Pack Central? (Select two.)
A) It enables you to view recommended Care Packs and supporting information.
B) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
C) It helps you quickly identify eligible Care Packs for an HP hardware product.
D) It helps customers find discounts on hardware they plan to purchase.
2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
A) propose Accidental Damage Protection
B) protect new hardware with different HP Services
C) extend with a standard or custom service contract
D) extend with Post-Warranty Care Pack
3. Which statement is true about a custom service contract compared to a standard service contract?
A) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
B) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
C) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
D) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
4. Which benefits are included in HP Services value proposition for the channel partners?
A) Extend market reach; Grow profits; Gain recognition
B) Build revenue; Differentiate yourself; Sell more
C) Build customer relationships; Maximize profitability; Reward growth
D) Extend market reach; Maximize profitability; Strengthen customer relationships
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C |
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