Purchase Microsoft : MB2-718 Exam Materials and then pass exam easily
Updated: Aug 31, 2026
No. of Questions: 90 Questions & Answers with Testing Engine
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Microsoft MB2-718 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate MCSE: Business Applications |
| Available Languages: | Chinese (Simplified), French, Japanese, German, English, Spanish |
| Certificate Validity Period: | Deprecated exam (superseded by newer role-based exams) |
| Exam Duration: | 90 minutes (approx) |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Exam Price: | USD pricing varies by region (typically around $165 USD) |
| Real Exam Qty: | 90 |
| Passing Score: | Microsoft exams typically use a 700 scaled score (out of 1000) |
| Sample Questions: | Microsoft MB2-718 Sample Questions |
| Exam Way: | Proctored online or onsite through Pearson VUE |
| Pre Condition: | No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/mb2-718 |
The benefit in Obtaining the MB2-718 Exam Certification
- After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
- When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
- Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
- Becoming Microsoft Certified Professional means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Certified Professional member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
- Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
How to book the MB2-718 Exam
These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Microsoft MB2-718 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
| Topic 2: Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |
| Topic 3: Manage Queues, Entitlements, and SLAs | 25% | - Configure queues - Configure service level agreements - Define entitlements and channels |
| Topic 4: Manage Cases, Knowledge Base, and Service Hub | 25% | - Use the Interactive Service Hub - Create and manage cases - Manage Knowledge Base articles |
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