Purchase Salesforce : Salesforce-Contact-Center Exam Materials and then pass exam easily
Updated: Oct 26, 2026
No. of Questions: 210 Questions & Answers with Testing Engine
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Salesforce Salesforce-Contact-Center Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Contact Center Accredited Professional (Salesforce-Contact-Center) |
| Exam Number: | AP-226 |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 60 (plus up to 5 unscored questions) |
| Available Languages: | English |
| Passing Score: | 66% |
| Exam Price: | USD 150 / JPY 20,000 (excluding tax) |
| Certificate Validity Period: | Not formally specified (no expiration stated for this exam) |
| Exam Format: | Multiple-select, Multiple-choice |
| Related Certifications: | Service Cloud Omni-Channel Routing Digital Engagement Service Cloud Voice |
| Recommended Training: | Service Cloud Voice and Contact Center learning resources Contact Center training modules (Service Cloud, Omni-Channel, Digital Engagement) |
| Exam Registration: | Salesforce Certification Exam Guide Salesforce Certification Registration (Trailhead Academy) |
| Sample Questions: | Salesforce Salesforce-Contact-Center Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None officially required; typically intended for Salesforce partners with 2–3 years of consulting/implementation experience in customer service or contact center solutions |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226 |
Salesforce Salesforce-Contact-Center Exam Syllabus Topics:
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| Topic 1 |
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226
Salesforce Contact Center Accredited Professional Sample Questions:
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
- A. Skill-Based Routing
- B. Entitlements
- C. Routing Rules
- D. Omni-Channel Presence
Correct Answer: A 🗳️
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You need to validate bot security and data privacy compliance. Which tool helps with this?
- A. Data Loss Prevention (DLP) policies defining rules for sensitive data handling and preventing unauthorized access.
- B. All of the above, working together to secure bot interactions and ensure data privacy compliance.
- C. Salesforce Security Review tool providing insights into potential security vulnerabilities within your bot configuration.
- D. User Role Hierarchy and Field Level Security ensuring appropriate access restrictions based on user profiles.
Correct Answer: B 🗳️
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The company prioritizes identifying trends and patterns in customer behavior. Which KPI is most valuable for this analysis?
- A. Peak Volume Hours
- B. Customer Journey Mapping
- C. Contact Reason Categorization
- D. Case Resolution Trends
Correct Answer: B 🗳️
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Universal Containers (UC) has been working on a Digital Engagement
implementation C requires minimal customization efforts and, therefore, has decided to go with change a deployments. UC ' s current environments are listed below.
* Production Org
* Test Sandbox
* Developer Sandbox
Which environments should have a two-way deployment connection in this
scenario
- A. Developer Sandbox and Production
- B. Test Sandbox and Developer Sandbox
- C. Production Ong and Test Sandbox
Correct Answer: C 🗳️
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The consultant should instruct agents to access the call transcripts configured in Amazon Connect within the Conversation Component in Service Console.
Ursa Major Solar ' s Contact Center has a large volume of customers, and the company to strengthen loyalty, increase case deflection, and increase customer retention by implementing a customer portal.
Which Experience Cloud template should a consultant recommend
- A. Customer Account Portal
- B. Help Center
- C. Customer Service
Correct Answer: B 🗳️
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