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Avaya Oceana® Solution Support Sample Questions:

1. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/dcm/pu/CallServerConnector
B) /var/log/Avaya/dcm/pu/AgentControllerService
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/services/CustomerControllerService

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA with chat attributes for a suitable agent.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to CS with chat attributes for a suitable agent.
D) ED workflow requests chat attributes for the Context Id from C Store.
E) ED sends a resource request to WA and invites the agent to a chat room.

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
D) Check the Port Distribution and confirm if the Experience Portal channels are In-service.

4. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Common Component cluster
B) OCP cluster
C) Each cluster
D) UAC cluster

5. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Common Component cluster
B) OCP cluster
C) Each cluster
D) UAC cluster

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