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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) ORCRestService PU Log file
B) MessagingSetvice Service Log file
C) CustomerControllerService PU Logs file
D) SMSVendotSnapin Service Log file

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Check the status of duster 1 in SMGR.
B) Run deploy-service -lv on the Breeze server.
C) Look at the Oceana Monitor page.
D) Look at the Event Log in System Manager.
E) Check the service install status on cluster Administrator page in SMGR.

3. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
B) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
D) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

4. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
B) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
D) It is an agent selection component based on attribute matching across all channels.

5. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe

Solutions: