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| Section | Objectives |
|---|---|
| Topic 1: System Configuration and Administration | - Basic system setup and provisioning - User and extension management |
| Topic 2: SME Communications Solutions Overview | - Deployment models for small and medium enterprises - Avaya SME product architecture and components |
| Topic 3: Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
| Topic 4: Integration and Networking | - IP networking fundamentals for SME solutions - SIP trunking and PSTN integration |
| Topic 5: Telephony Features and Services | - Call routing and call handling features - Voicemail and messaging services |
1. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
A) Install Delta Server.
B) Set SMDR.
C) Set IP address of call accounting software.
D) Set CDR.
2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is not logged into the telephone.
B) The CCR Agent is checked on the user's telephony tab.
C) All of the CCR licenses are being used.
D) The CCR Agent is not a CCR administrator.
E) The CCR Agent is in After Call Work (ACW).
3. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
C) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
D) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
4. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) VoiceMail Pro Client
B) Embedded File Manager
C) One-X Portal
D) IP Office Manager
5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) SSA Snapshot
B) System Monitor with ISDN L3 filter options enabled
C) Debug Manager on DTE port
D) System Monitor with default filters
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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