[Feb-2022] SAP Certified Application Associate C_C4H520_02 Exam Practice Dumps
2022 C_C4H520_02 Premium Files Test pdf - Free Dumps Collection
NEW QUESTION 20
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Self-Service Portal
- B. In the SAP Field Service management Crowd Service Marketplace
- C. In the SAP Field Service management Mobile app
- D. In the SAP Field Service Management Web App
Answer: D
NEW QUESTION 21
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Complete Smartform
- B. Group Checkout
- C. Save Efforts
- D. Standard Checkout
Answer: B
NEW QUESTION 22
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
- A. Business Rules
- B. Password Policy
- C. Screen Configurations
- D. User Groups
Answer: A,C
NEW QUESTION 23
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can link picker and attachment elements together
- B. You can use it to select an object from a list
- C. You can use it to Pick PNG Files
- D. You can link two picker elements together
Answer: B,D
NEW QUESTION 24
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the Equipment
- B. Click on navigation icon within the HomePage
- C. Click on navigation icon within the service call
- D. Click on navigation icon within the Activity
Answer: D
NEW QUESTION 25
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. AI-Powered platform to foster customer experience
- B. Allowance of Two-factor Authentication with password and defined hardware
- C. Knowledge base access for customers and employees via Self Service Portal
- D. Encryption of all data stored in the cloud (AES 256bit)
- E. Automated timeout if the application is NOT actively used for a certain time
Answer: B,D,E
NEW QUESTION 26
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check skills and certifications
- B. Plan service calls
- C. Check and approve partner documents
- D. Review partner details
- E. Accept service calls
Answer: A,C,D
NEW QUESTION 27
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
- B. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- D. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
Answer: C
NEW QUESTION 28
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Define Service workflows
- C. Perform System Monitoring
- D. Maintain Session Configuration
Answer: B,D
NEW QUESTION 29
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field Service management Account Service
- B. SAP Field service management company
- C. SAP Field Service Management Crowd Service
- D. SAP Field service management Customer Self-Service
Answer: C
NEW QUESTION 30
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. Closed
- B. In execution
- C. In planning
- D. In Dispatching
Answer: B
NEW QUESTION 31
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. Video Chat
- B. E-mail Interaction
- C. High Touch
- D. No Touch
Answer: C
NEW QUESTION 32
What statements are correct regarding company types? Choose the correct answer.
- A. Usage of ERP Master data in ERP scenario
- B. Inventory Management can be used in standalone scenarios
Answer: A
NEW QUESTION 33
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Branding
- C. Workflow assignments
- D. QR Codes
Answer: D
NEW QUESTION 34
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Series, Status, Text Input
- B. Picker, Description, Series, Status
- C. Picker, Status , Series , Number Input
- D. Picker, Formula, Series, Status
- E. Status, Series, Attachment, Text Input
Answer: A,C,E
NEW QUESTION 35
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Approve Efforts
- B. Update contacts
- C. Create Equipment
- D. Assign Technicians
Answer: A,D
NEW QUESTION 36
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 37
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Object Type
- B. Sample Chart
- C. DTO (Data Transfer Object)
- D. Query
Answer: C,D
NEW QUESTION 38
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Create Custom Business Rules
- B. Enable Company Settings
- C. Adjust Cloud Account settings
- D. Activate Permissions
- E. Configure Checkout workflow step
Answer: B,D,E
NEW QUESTION 39
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Filter
- B. Use a checklist
- C. Use a workflow
- D. Use a Business Rule
Answer: A
NEW QUESTION 40
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Advanced perimeter security
- B. Oauth Token for Login free access
- C. Full Backup protection of Customer data
- D. SSL-Secured communication
Answer: B,D
NEW QUESTION 41
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. QR code scanning helps you to easily identify the affected Appliance
- C. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- D. Smart forms help you structure your service processes
Answer: B,C
NEW QUESTION 42
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Business Partner
- B. Contact
- C. Equipment
- D. Priority
Answer: A
NEW QUESTION 43
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Visualization Type
- B. Chart Category
- C. Sample Chart
- D. Chart Type
- E. Chart Title
Answer: C,D,E
NEW QUESTION 44
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