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Salesforce Community-Cloud-Consultant Exam Syllabus Topics:
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NEW QUESTION 122
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Update the setting to Public Visibility for all Community pages
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to "Allow access without login"
Answer: B
NEW QUESTION 123
- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
- Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:
- A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
- B. Make sure customers are members of only the Architect and Builder Community
- C. Establish moderation rules and processes for addressing flagged content
- D. Test the member profile permissions to make sure they are able too find and post relevant information
- E. Load test Chatter groups to make sure file and member counts won't be exceeded
Answer: B,C
NEW QUESTION 124
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona?
Select one or more of the following:
- A. Content Management
- B. Visualforce Pages
- C. Custom Lightning Components
- D. Audience Targeting
Answer: A
NEW QUESTION 125
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template.
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A. Add French and Italian languages to the Community using the Community Builder Page Editor
- B. Add French and Italian languages to the Community using Site.com configuration
- C. Add the Language Picker Component to make French and Italian available on the Community Pages
- D. Add French and Italian to Language Settings under Admin Setup
Answer: A,B
NEW QUESTION 126
Universal Containers (UC) is implementing a self-service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts.
Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce Administrator recommend? (Choose two.)
- A. Customer Community Login
- B. Customer Community Plus Login
- C. Customer Community
- D. Customer Community Plus
Answer: B,D
NEW QUESTION 127
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
- A. Create a customer survey using custom Lightning components and add it to the home page.
- B. Enable the article voting property on the Article Content component in the article detail page in the Community Builder
- C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
- D. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
Answer: A
NEW QUESTION 128
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?
Choose 3 answers
Select one or more of the following:
- A. Select a custom recommendation channel in the Marketing Cloud
- B. Enter a label for the button in the recommendation
- C. Click "upload image" to include an image with your recommendation
- D. Connect to the Einstein recommendation API
- E. Enter a description of the recommendation
Answer: B,C,E
NEW QUESTION 129
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:
- A. Enable Person Accounts and set the accounts as Community users
- B. Use the Salesforce Community user API to create users from contacts
- C. Use data loader to export contacts and insert as Community users
- D. Use the Data Import Wizard to create users from contacts
Answer: A
NEW QUESTION 130
A coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:
* Go to market quickly.
* Generate online revenue rapidly.
* Work with a mobile-ready storefront.
How should the Community Cloud consultant meet these goals?
- A. Use B2B Commerce for Community Cloud.
- B. Use custom Lightning Components.
- C. Use a Visualforce Page Lightning Component.
- D. Use Build Your Own Lightning Template.
Answer: A
NEW QUESTION 131
ESTION NO: 168
Where do you go to do this? You wish to edit the Community Head Markup.
- A. Community Builder >> Settings >> Advanced
- B. Community Manager >> Administration >> Settings
- C. Modify the hidden Community Lightning Component which is displayed when editing the community
- D. Upload a HTML static resource named Head Markup
- E. Developer Console
Answer: A
NEW QUESTION 132
Universal Containers needs to build a Community for their customers. Thefollowing security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?
- A. User Customers Account. Customer Community Plus License. and sharing rules.
- B. Customers Account. Customer Community License. and sharing rules.
- C. User Person Account. Customers Community Plus License. and Super User access
- D. User PersonAccount, Customers Community License. and Sharing Set.
Answer: D
NEW QUESTION 133
What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
- A. Set the number of partner roles to two.
- B. Create a criteria-based Sharing Rule.
- C. Provide Super User Access to Partner Sales Reps.
- D. Enable the Partner Sales Manager as Super Admin.
Answer: A
NEW QUESTION 134
What declarative Community Branding features are available in the Community Builder? [Pick 3]
- A. Header Fonts
- B. Overlay Colour
- C. Custom Fonts
- D. Company Logo
- E. Accessibility Colours Selection
Answer: A,B,D
NEW QUESTION 135
A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? Choose 2 answers Select one or more of the following:
- A. Articles
- B. Topics
- C. Files
Answer: C
NEW QUESTION 136
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Enable Live Agent in Community Settings.
- B. Set up Live Agent in Community Management.
- C. Configure Live Agent in the Salesforce org.
- D. Add a custom Live Agent Lightning component.
Answer: C,D
NEW QUESTION 137
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
- A. Keep existing Topics and reassign Articles to newly created Topics.
- B. Delete existing Topics and assign Articles to newly created Topics.
- C. Merge similar Topics in Content Management Workspace.
- D. Mark old Topics as Inactive and assign Articles to the new Active Topics.
Answer: C
NEW QUESTION 138
niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
- A. Advise employees to use the "Login in as" functionality
- B. Direct employees to the App Launcher
- C. Direct employees to the global header
- D. Recommend employees use a separate username for Community access
Answer: B
NEW QUESTION 139
A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?
Select one or more of the following:
- A. Create a Public Community and let brand advisors and consumers register themselves
- B. Create a Public Community for consumers and brand advisors
- C. Create a Private Community and let brand advisors and consumers register themselves
- D. Create a Public Community for consumers and a separate Private Community for brand advisors
Answer: A
NEW QUESTION 140
How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.
- A. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
- B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.
- C. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
- D. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.
Answer: D
NEW QUESTION 141
Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers' branding colors.
What is the most efficient way to accomplish this task7
- A. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
- B. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
- C. Upload the company logo to generate a color palette that matches the company's branding color.
- D. Get HEX codes for branding colors from the company's website and manually add them inside the Branding Editor.
Answer: C
NEW QUESTION 142
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A. Community Builder
- B. Force.com Sites
- C. Site.com Studio
- D. Community Settings
Answer: A
NEW QUESTION 143
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
- A. Assign the "Moderate Communities Files" permission to these members.
- B. Activate "Allow Members to Flag" for certain members.
- C. Activate a moderation rule for certain members.
Answer: B,C
NEW QUESTION 144
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