Purchase EXIN : ITIL Exam Materials and then pass exam easily
Last Updated: Sep 18, 2026
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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand the key concepts of service management | - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
EXIN ITIL Foundation (V4) Sample Questions:
What should remain constant within an organization, even when the organization's objectives change?
- A. Service offerings
- B. Guiding principles
- C. Outcomes
- D. Outputs
Correct Answer: B 🗳️
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Which guiding principle recommends assessing the current state and deciding what can be reused?
- A. Focus on value
- B. Start where you are
- C. Progress iteratively with feedback
- D. Collaborate and promote visibility
Correct Answer: B 🗳️
For which purpose would the continual improvement practice use a SWOT analysis?
- A. Understanding the current state
- B. Defining the future desired state
- C. Tracking and managing ideas
- D. Ensuring everyone actively participates
Correct Answer: A 🗳️
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What should be used to set user expectations for request fulfilment times?
- A. The service levels of the supplier
- B. The time that the customer indicates for service delivery
- C. The time needed to realistically deliver the service
- D. The consumer demand for the service
Correct Answer: C 🗳️
Which dimension includes activities and workflows?
- A. Information and technology
- B. Value streams and processes
- C. Organizations and people
- D. Partners and suppliers
Correct Answer: B 🗳️
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