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Last Updated: Aug 21, 2026

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Integration scenarios
  • 2. Middleware monitoring
  • 3. Data replication
  • 4. Initial load and synchronization
Topic 2: Reporting and Analytics8-12%- CRM Reporting
  • 1. Key performance indicators
  • 2. Operational reporting
  • 3. Interactive reports
  • 4. Analytics fundamentals
Topic 3: Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service orders
  • 3. Service requests
  • 4. Complaints and returns
Topic 4: Business Transactions12-16%- Transaction Framework
  • 1. Opportunities
  • 2. Quotations
  • 3. Sales orders
  • 4. Activities
Topic 5: Marketing8-12%- Marketing Processes
  • 1. Marketing planning
  • 2. Segmentation
  • 3. Target groups
  • 4. Campaign management
Topic 6: Sales Process8-12%- Sales Management
  • 1. Opportunity management
  • 2. Quotation processing
  • 3. Lead management
  • 4. Sales order processing
Topic 7: Organizational Model and Master Data8-12%- Master Data
  • 1. Organizational model
  • 2. Business partners
  • 3. Installed base
  • 4. Product master
Topic 8: Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. SAP ERP integration
  • 2. Condition techniques
  • 3. Billing integration
  • 4. Pricing procedures
Topic 9: Interaction Center8-12%- Customer Interaction
  • 1. Agent inbox
  • 2. Communication channels
  • 3. Interaction records
  • 4. Business activities
Topic 10: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Master data concepts
  • 2. SAP CRM architecture
  • 3. Business scenarios
  • 4. CRM WebClient UI

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