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Last Updated: Jul 30, 2026
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Installed Base | <8% | - Use in service tickets |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
| Registered Products | <8% | - Use in service tickets |
| Warranty Management | <8% | - Warranty determination and processing |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What can you create using a workflow?
A) Task
B) Appointment
C) Activity list
D) Phone call
2. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?
A) Target quantity
B) Actual quantity
C) Consumed quantity
D) Planned quantity
3. To which objects can you add a registered product? Note: There are 2 correct answers to this question.
A) Sales Order
B) Service ticket
C) Installed base
D) Visit
4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.
A) To create business users
B) To restore system default settings
C) To assign accounts to business users
D) To scope the system
5. From which of the following lists do you add products to the maintenance items?
A) Product categories
B) Products from related tickets
C) Registered products
D) Product list
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: B,D | Question # 5 Answer: D |
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