Last Updated: Aug 22, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Individual Behavior and Processes | 25% | - Personality, Perception, and Values - Motivation Theories and Applications - Decision Making and Problem Solving - Emotions, Attitudes, and Job Satisfaction |
| Topic 2: Organizational Structure and Culture | 15% | - Organizational Change and Innovation - Organizational Culture and Socialization - Organizational Design and Structure Types |
| Topic 3: Team and Group Dynamics | 25% | - Conflict Management and Negotiation - Team Roles, Norms, and Cohesion - Group Development and Types of Teams - Communication Processes and Barriers |
| Topic 4: Leadership Concepts and Practices | 25% | - Power, Influence, and Politics - Contingency and Situational Leadership - Leadership Traits, Behaviors, and Styles - Ethical Leadership and Trust |
| Topic 5: Organizational Environment and Outcomes | 10% | - Stress Management and Well-being - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion |
1. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.
A) Group performance evaluation with individual rewards
B) Group performance evaluation with group rewards
C) Individual performance evaluation with group rewards
D) Individual and group evaluation with individual and group rewards
2. What is a purpose of employee performance evaluations?
Select one.
A) To evaluate the physiological symptoms of organizational functionality
B) To assess the physiological symptoms of organizational dysfunctionality
C) To measure reliability of an employee's attitude toward customers
D) To serve as criteria against which management validates selection and development programs
3. What is a disadvantage of group decision making?
Select one.
A) Groupthink
B) Norm disintegration
C) Role disintegration
D) Felt conflict
4. Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.
A) Problem-solving team
B) Cross-functional team
C) Semi-virtual team
D) Self-managed work team
5. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer
A) Problem, criteria, and alternatives
B) Stimulation, task, and skills
C) Situation, target, and perceiver
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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