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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. Services360 Pro
B. Aftermarket Channel Facilitation Program
C. HP Contractual Services
D. HP Channel Services Network

Question 2

Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A. HP Refresh Services
B. HP Defective Media Retention
C. HP Maintenance Kit replacement
D. HP Contractual Services
E. HP Post Warranty Care Pack

Question 3

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A. HP Care Pack Services
B. HP Deployment Services
C. HP Custom Contractual Services
D. HP Standard Contractual Services

Question 4

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. Services360 Pro
B. Aftermarket Channel Facilitation Program
C. HP Contractual Services
D. HP Channel Services Network

Question 5

Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A. Security
B. Simplification
C. Trusted vendor
D. Cost savings
E. Protection

Solutions: