Purchase Avaya : 3000-2 Exam Materials and then pass exam easily
Updated: Sep 07, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications 3000.2 Exam |
| Exam Number: | 3000.2 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Support Specialist (ACSS) |
| Available Languages: | English |
| Recommended Training: | Avaya IP Office training courses Avaya SME Communications implementation/support training |
| Exam Registration: | Avaya Learning Center (registration and course access) Avaya Training and Certification Portal |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability. |
| Pre Condition: | Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). |
| Official Syllabus URL: | https://www.avaya.com/en/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Fault isolation and resolution procedures - Software upgrades and patch management - System monitoring and diagnostics tools |
| Topic 2: SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Topic 3: Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
| Topic 4: Call Routing and Features | - Voicemail and messaging services - Inbound and outbound call routing - Auto attendants and hunt groups |
| Topic 5: Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
- A. IPOCCR Real Time Calculation Service
- B. IPOCCR Management Service
- C. IPOCCR Data Analyzer Service
- D. IPOCCR Database component
- E. IPOCCR Physical Wallboard Service
Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)
- A. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
- B. Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
- C. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
- D. Go to System > SMTP tab, put email address to the destination of all messages.
- E. Go to System > SMTP tab, put the email address used by IP Office to send the message.
A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?
- A. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
- B. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
- C. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
- D. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The UMS service is installed automatically.
- B. The UMS licenses have not been loaded.
- C. The Windows account does not have permission.
- D. The server platform does not meet the requirements.
Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
- A. Preferred Edition - Messaging at both locations
- B. IP Office Resiliency License
- C. IP500v2 with redundant processor
- D. IP Phones with backup call server
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