Purchase Avaya : 3000.2 Exam Materials and then pass exam easily
Updated: Jul 15, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications 3000.2 Exam |
| Exam Number: | 3000.2 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Support Specialist (ACSS) |
| Recommended Training: | Avaya IP Office training courses Avaya SME Communications implementation/support training |
| Exam Registration: | Avaya Learning Center (registration and course access) Avaya Training and Certification Portal |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability. |
| Pre Condition: | Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). |
| Official Syllabus URL: | https://www.avaya.com/en/training-certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and SIP Integration | - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments |
| Topic 2: SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Topic 3: Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Topic 4: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
| Topic 5: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Fault isolation and resolution procedures - Software upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) "Agent1" cannot be used as a name for a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
2. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.
A) Answer Pending
3. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A) SSH session to the IP Office address
B) Web session to the IP Office address
C) Call Status Application
D) Telnet session to the IP Office
E) System Status Application
4. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
A) It is equal to the number of licensed Administrators.
B) It is equal to the number of licensed Supervisors.
C) It is equal to the number of licensed Users.
D) It is a separately licensed feature of CCR.
5. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
A) https://localhost/CCRWebAgent
B) http://192.168.42.100/CCRWebClient
C) http://192.168.42.100:8080/inyama/inyama.html
D) http://localhost/CCRWebAgent
E) http://192.168.42.100:8888
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: B |
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