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Updated: Oct 25, 2026
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Avaya 6202.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Number: | 6202.1 |
| Available Languages: | English |
| Exam Format: | Implementation Scenario Case Items, Multiple Response, Single Multiple Choice |
| Real Exam Qty: | 65 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - Aura Contact Center Avaya Certified Support Specialist (ACSS) - Aura Contact Center |
| Exam Price: | $125 USD |
| Sample Questions: | Avaya 6202.1 Sample Questions |
| Exam Way: | Computer-based proctored exam delivered via Pearson VUE physical testing centers and remote online proctoring options |
| Pre Condition: | Recommended prerequisite: Completion of official Avaya Aura Contact Center administration training; hands-on implementation experience with Avaya contact center deployments strongly advised, no mandatory prior exam |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Contact Center Core System Architecture | 22% | - Core Server Component Roles & Interconnection
|
| Multimedia Contact Center (CCMM) Implementation | 16% | - Email, chat and web contact channel configuration
|
| End-to-End Server Installation & Upgrade Procedures | 26% | - Sequential multi-server installation workflow
|
| Contact Center Core Configuration & Agent Environment Setup | 24% | - Call Routing, Skill Groups and Agent Partitioning
|
| Post-Implementation Validation, Troubleshooting & Maintenance | 12% | - System test call flows and contact handling validation
|
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