Purchase Salesforce : BA-201 Exam Materials and then pass exam easily
Updated: Jul 16, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce Certified Business Analyst Sample Questions:
1. Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
A) Executive sponsors, IT leadership, and end users
B) Senior leadership, IT leadership, and middle management
C) Business leaders, middle management, and end users
2. During the discovery phase of a Sales Cloud project at Cloud Kicks, the business analyst (BA) gathers information about the current sales process to uncover potential areas of improvement. The VP of sales has been collecting data from their sales team but is unsure which numbers are truly relevant indicators of the team's success.
Which benchmark should the BA recommend as an effective way to measure the team's success?
A) Average revenue per account
B) Number of outbound calls per hour
C) First contact resolution rate
3. The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?
A) The development team can work parallel on the same requirement.
B) Multiple project team members can make and view revisions.
C) It links all changes to Salesforce metadata.
4. What is used to declaratively move metadata from one environment to another?
A) Ant Migration
B) Data Loader
C) Import Wizard
D) Change Sets
5. The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
A) Iterative development
B) Definition of done
C) Sprint retrospective
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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