Purchase PECB : ISO-9001-Lead-Auditor Exam Materials and then pass exam easily

You are auditing an organisation that has been certificated to ISO 9001 for ten years. The organisation is a privately-owned, multi-site car tyre fitting organisation. You are auditing one of the sites. You are auditing the car tyre fitting service. You are interviewing the Site Manager (SM).
You: " Would you explain the car tyre fitting service? "
SM: " Of course. Customers typically call us by phone with their requirements. We ask them what they want.
We check whether we have the tyres
they need in stock. If we don ' t have the tyres in stock, we contact our supplier to confirm when they would be able to supply the tyres. We then determine the cost. We then check what availability we have in our busy schedule to fit the new tyres. We then inform the customer with details of cost and when we can fit the tyres. If the customer is happy to proceed with the booking, we update our Work Schedule. The same process applies for customers who walk into our office and for online requests. " You: " What information do you retain should there be a defect reported by a manufacturer of tyres that you have fitted? " SM: " We maintain records of customer names, addresses and contact phone numbers. We maintain a record of the type of tyre fitted and the tyre manufacturers batch information. We also maintain a record of the registration numbers of the vehicles we have fitted tyres to. All records are in our Work Schedule. " Which two of the following options you would take to enable you to gather further audit evidence to validate what the Site Manager has told you?

• A. Review the training record of the site manager.
• B. Interview a tyre fitter to determine how long they have worked for the organisation.
• C. Interview a tyre fitter to determine the type and batch of each tyre fitted to a car.
• D. Review the Work Schedule for the past three weeks and verify what information has been recorded.
• E. Review the Work Schedule dated three years ago and verify what information has been recorded.
• F. Interview a customer to determine how satisfied they are with the service.

" A set of interrelated or interlacing elements of an organization to establish policies and objectives, and processes to achieve those objectives " is the definition of a/an:

• A. Organization scope
• B. Standard
• C. Quality manual
• D. Management system

(Select two applicable benefits of third-party certification of ISO 9001 quality management systems for an organisation:)

• A. Demonstrates that the quality management system conforms to ISO 9001.
• B. Demonstrates that the quality management system is capable of consistently achieving its stated quality policy and objectives.
• C. Demonstrates that the quality management system can ensure their product has also been certified.
• D. Guarantees that the organisation will not be audited by their customers.
• E. Demonstrates that the quality management system can ensure the quality of their supplier.
• F. Demonstrates that the quality management system does not have any non-conformities.

You are carrying out an annual audit at an organisation that has been certificated to ISO 9001 for two years.
The organisation offers home security
services. The scope of the quality management system covers alarm installation, alarm servicing, alarm monitoring and response. The business operates from a single office and employs subcontract installers and service technicians across the country.
You have just completed the opening meeting. You are interviewing the Managing Director (MD).
You: " I would like to gain an understanding of how the quality management system has been supporting your business and its strategic direction. " MD: " We are continuing to face difficult times. The market is extremely competitive, and customers typically look for the least expensive option when choosing home security services. We have not yet seen any business benefit from our quality management system. " You: " Tell me how you determine external and internal issues. " MD: " We use SWOT analysis (Strengths Weaknesses, Opportunities, Threats). " You: " How have the outputs from your SWOT been used? " Select two of the following audit trails would you take to explore the extent to which the SWOT analysis and the outputs from this have been used to enable the business to achieve the intended results(s) of its quality management system according to ISO 9001.

• A. Establish how the organisation reviews information about external and internal issues
• B. Establish whether the SWOT analysis is focussed solely on the QMS
• C. Establish how the organisation shares information with external interested parties
• D. Establish whether the SWOT analysis has been reviewed by the procurement manager
• E. Establish how many interested parties need to be consulted
• F. Establish what actions were taken to improve the QMS

According to the guidance provided in ISO 19011, a second-party opening meeting should cover many elements.
From the following options, select the four items that should not be included in the opening meeting.

• A. Analysis of the corrective actions pending from the previous audit
• B. Strengths of the Quality Management System, based on the document review during the audit planning
• C. Audit objectives
• D. Risks to the organization resulting from the presence of the auditors
• E. Introduction of the Audit team
• F. Audit team leaders ' email address
• G. Conditions under which the audit may be terminated
• H. How far is the auditee able to apply to the National Quality Award