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NEW QUESTION 22
Which button would you click to mute yourself when on a call?
- A. Vertical bars
- B. Dialpad
- C. Microphone
- D. Phone with down arrow
- E. Drop-down arrow
Answer: C
NEW QUESTION 23
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 3
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 2
Answer: D
NEW QUESTION 24
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. WebRTC
- B. Gateway
- C. Outbound Proxy
- D. SIP
Answer: A,D
NEW QUESTION 25
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. The default protocol
- B. TCP
- C. SIP
- D. TLS
- E. UDP
Answer: B,D,E
NEW QUESTION 26
You must work closely withbefore completing configurations for external SIP trunks.
- A. Your carrier
- B. Genesys
- C. The Resource Center
- D. Your designated contact
Answer: A
NEW QUESTION 27
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants, except the initiator, must click on the Join button in the chat view.
- B. All participants must click on the Join button in the video chat view.
- C. Participants automatically placed in the video chat when clicking on the chat room.
- D. Other participants must also click on the Open video call icon.
Answer: B
NEW QUESTION 28
What are two methods for creating a conference call in Genesys Cloud?
- A. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- B. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- C. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- D. Have all attendees call you. When all calls are active, click the Start Conference button.
Answer: A
NEW QUESTION 29
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Chat Icon
- B. Activity
- C. Admin
- D. Documents
Answer: C
NEW QUESTION 30
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. IP Phone Templates
- B. Base Settings
- C. Managed IP Phones
- D. Default Station configuration
Answer: B
NEW QUESTION 31
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. TCP
- C. SIP
- D. UDP
Answer: D
NEW QUESTION 32
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 33
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 34
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. Blackberry OS
- B. Windows 10 mobile
- C. Android
- D. IOS
- E. EOS
Answer: C,D
NEW QUESTION 35
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure the Edge Connectors
- D. Authenticate the Edge
- E. Configure a trunk
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 36
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. No Limit
- B. 100 MB
- C. 10 MB
- D. 2 GB
Answer: D
NEW QUESTION 37
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings
Answer: A
NEW QUESTION 38
Which architectural approach is used to develop a single application as a suite of small services?
- A. Microservices Architecture
- B. Monolithic Architecture
- C. Single Core Architecture
- D. Genesys Cloud Salesforce Architecture
Answer: A
NEW QUESTION 39
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 40
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You can view protocol capture logs but not media capture logs.
- D. You cannot view either type of log file.
Answer: A,C
NEW QUESTION 41
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Application Services
- C. Public Interface Services
- D. Core Services
Answer: D
NEW QUESTION 42
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment connected directly to Customer Care.
Answer: C
NEW QUESTION 43
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Add meaningful tags to the document.
- B. Add a priority of "high" to this document.
- C. Number the documents in such a way that this one appears at the top of the list.
- D. Make sure you name the document in a way that is easy to search for.
Answer: A
NEW QUESTION 44
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