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Last Updated: Nov 01, 2026
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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Stakeholder communication - Test strategy and plan design |
| Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
| Usability Evaluation Methods and Techniques | 25% | - Inquiry methods: surveys, interviews, focus groups - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Identification and classification of risks - Project and product-level risks |
| Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Human-centered design process - Evaluation types: inspection, testing, inquiry |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
What's the difference between an informal usability review and an expert usability review?
- A. An expert usability review is a formal review, not an informal review
- B. No formal usability qualifications are required for an informal usability review
- C. An informal review only requires one reviewer
- D. Contrary to an expert review, an informal usability review is based on opinion
Correct Answer: B 🗳️
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Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
- B. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- C. Positive usability findings allow a better view of the usability of the product.
- D. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
Correct Answer: B 🗳️
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As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?
- A. Usability maturity assessment
- B. Usability review
- C. Usability test in the lab
- D. Unmoderated usability test
Correct Answer: B 🗳️
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A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
- A. Help and documentation
- B. User control and freedom
- C. Visibility of system status
- D. Aesthetic and minimalist design
Correct Answer: B 🗳️
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