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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following describes a management practice?

A) A set of organizational resources and capabilities designed to perform work or accomplish an objective
B) A visual representation of how an organization co-creates value with stakeholders
C) A set of interconnected activities that an organization performs to create and deliver products
D) A series of steps that an organization uses to create and deliver products

2. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Problem
B) Change
C) Event
D) Known error

3. Which of the following activities BEST represents transfer of goods in a service offering?

A) A cloud user accesses shared online storage
B) A team attends a virtual training session
C) A service provider supplies new laptops to the customer
D) A customer receives advice from a helpdesk agent

4. What is the primary role of a digital service?

A) To ensure compliance with policies and external regulations
B) To replace product management practices with service management
C) To enable value co-creation by facilitating customer outcomes
D) To define processes and workflows for value creation

5. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Access to resources
B) Service action
C) Transfer of goods
D) Service offering

Solutions: