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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is an objective of Release and Deployment Management?

A) To ensure that overall business risk of Change is optimized
B) To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
C) To standardize methods and procedures used for efficient and prompt handling of all Changes
D) To define and agree release and deployment plans with customers and stakeholders

2. Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A) Who the vendor of the storage devices will be
B) Where the vendor of an application is located
C) Whether to buy an application or build it
D) Should application development be outsourced

3. Which of the following sentences BEST describes a Standard Change?

A) A change to the service provider's established policies and guidelines
B) A pre-authorized change that has an accepted and established procedure
C) A change that is made as the result of an audit
D) A change that correctly follows the required change process

4. Which of the following is MOST concerned with the design of new or changed services?

A) Change Management
B) Service Transition
C) Service Design
D) Service Strategy

5. Where would you expect incident resolution targets to be documented?

A) The Service Portfolio
B) A Service Level Agreement (SLA)
C) A Service Description
D) A Request for Change (RFC)

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