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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welcher Phase des Servicelebenszyklus beschäftigt sich MOST mit der Definition von Richtlinien und Zielen?

A) Servicestrategie
B) Service Design
C) Servicebetrieb
D) Serviceübergang

2. Welches der folgenden Ziele ist KEIN Ziel des Problem Managements?

A) So schnell wie möglich den normalen Servicebetrieb wiederherstellen und nachteilige Auswirkungen auf das Geschäft minimieren
B) Wiederkehrende Vorfälle beseitigen
C) Minimierung der Auswirkungen von Vorfällen, die nicht verhindert werden können
D) Verhindern, dass Probleme und daraus resultierende Vorfälle auftreten

3. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Die Definition von Prozesssteuerung ist "Die Aktivität zur Planung und Steuerung eines Prozesses mit dem Ziel, Best Practice zu erreichen".
B) Die Ausgabe eines Prozesses muss den aus den Geschäftszielen abgeleiteten Betriebsnormen entsprechen
C) Ein Prozess kann Richtlinien, Standards und Richtlinien definieren
D) Das Ziel eines IT-Prozesses sollte in Form von Geschäftsvorteilen und -zielen ausgedrückt werden

4. Welche der folgenden Vorteile ergeben sich für die Implementierung von Service Transition?
1. Fähigkeit zur schnellen Anpassung an neue Anforderungen
2. Reduzierte Kosten für die Entwicklung neuer Dienste
3. Verbesserter Erfolg bei der Implementierung von Änderungen

A) nur 1 und 3
B) nur 1 und 2
C) nur 2 und 3
D) Keine der oben genannten

5. Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?

A) Eine vorab genehmigte Änderung
B) Ein Change Advisory Board
C) Ein Änderungsmodell
D) Ein Service Change

Solutions: