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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Broad cast emails to a group of individuals
B) Create activities from inbound email
C) Create service tickets from inbound emails
D) Route unknow sender email to common inbox

2. Which of the following elements is optional when you configure a service level?

A) Ticket priority
B) Type of service
C) Milestone
D) Alert when overdue

3. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Create service tickets from inbound e-mails
B) Create activities from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Broadcast e-mails to a group of individuals

4. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Opportunities
B) Currency conversion rates
C) Social media profiles
D) Recent orders
E) Service requests

5. From which of the following lists do you add products to the maintenance items?

A) Product categories
B) Products from related tickets
C) Registered products
D) Product list

Solutions: