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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What does a Simulate Run action display in maintenance plans?

A) A success status to indicate if the maintenance plan run was successful
B) A list of all objects for which a work ticket would be created
C) The top 10 objects for which a work ticket would be created
D) The number objects for which a work tickets would be created

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Configure e-mail channels
B) Build a workflow rile
C) Create social media channels
D) Set up notification of delegates

3. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Administrator Work Center
B) In Scoping
C) In the Service Control Center
D) In Fine-tuning

4. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Opportunities
B) Vendors
C) Social media profiles
D) Service requests
E) Van stock

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Manually using time entry screen
B) Automatically using start / stop buttons
C) Manually using service entry screen
D) Automatically using background jobs

Solutions: